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What to Expect at Microsoft Ignite 2023

We’re less than 2 weeks away from Microsoft Ignite! If you’ve never attended the conference, read on to learn more about what it is and what we’re expecting this year.
Copilots for Customer Service and New Developer Tools - Microsoft Ignite 2023

Microsoft Ignite 2023 just wrapped up, and the first thing I'll say is that the organizing team clearly listened to the feedback from last year, because the event as a whole was significantly improved over 2022.
The Rise of Remote Contact Centers: Leveraging Technology to Serve Global Customers

With the prevalent interconnected global marketplace, the dynamics of customer service are shifting rapidly. Remote contact centers are emerging not just as a novel concept but as a critical component for businesses.