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  • Can Conversational AI Redefine the Future of Contact Centers?

    by Nicole Robinson | Published On July 21, 2023

    In an era where customer experience is of paramount importance, contact centers face immense pressure to deliver exceptional service while simultaneously balancing operational efficiency and cost. Modern customers exhibit higher expectations and are less patient than their predecessors, causing traditional methods of managing contact centers to struggle with ever-increasing customer demands and the growing need for seamless, omnichannel support.

  • Excellent customer service plays a critical role in any organization's success: here's why and how

    by Erina Suzuki | Published On July 14, 2023

    Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.

  • ComputerTalk’s ice Contact Center Leads in Ease of Customization Category

    by Anastasia Micic | Published On July 7, 2023

    ComputerTalk is pleased to announce that we have been scored as a leader against competitors in the Ease of Customization category in InfoTech Research Group’s Software Reviews.

  • How are Microsoft Teams Contact Centers Transforming the Customer Service Industry?

    by Erina Suzuki | Published On June 27, 2023

    Revolutionizing the world of customer communication and support, Teams-certified contact centers are a game-changer in today's dynamic digital landscape, delivering seamless and engaging interactions that redefine the customer experience.

  • ComputerTalk’s ice Contact Center Leads in Vendor Capability Satisfaction!

    by Shaundalee Carvalho | Published On June 26, 2023

    ComputerTalk is pleased to announce that we have been scored as a leader against competitors in vendor capability satisfaction in the InfoTech Research Group’s SoftwareReviews.

  • Staff Spotlight: Bernie Lee

    by Bernie Lee | Published On June 16, 2023

    It was that one Spring morning a number of years ago that I made the call (a cold call, in fact). The snow had melted, the ground was just thawing, and trees were starting to bud once again. It was a call to a young company, merely six years in existence, that had specialized in voice IVR systems with a platform called Glacier. It was advanced self-serve technology running on high-density telephony boards with analog lines and ISDN PRI trunks. (It has since morphed into a feature-rich omnichannel contact center product.)

  • How to achieve 99.99% uptime for your contact center with icePhone

    by Anastasia Micic | Published On June 9, 2023

    What is uptime and why is it so important? In short, the higher your uptime the more reliable you are as a contact center. Migrating to the cloud and/or integrating icePhone within your contact center can lead to a 99.99% uptime.




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