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Cloud Contact Center: Best Practices and Software for 2025
by Kent Mao | Published On March 27, 2024
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Microsoft Operator Connect for Contact Centers: A Complete Guide
by Nicole Robinson | Published On March 22, 2024
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ACD vs IVR in Call Centers: What’s the Difference?
by Kent Mao | Published On March 20, 2024
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How to Align Microsoft Teams for Superior Customer Service
by Anastasia Micic | Published On March 19, 2024Explore how Microsoft Teams revolutionizes customer service in contact centers, fostering enhanced interaction, collaboration, and customer satisfaction.
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The Important Role of Government Call Centers in Crisis Management
by Nicole Robinson | Published On March 13, 2024Government call centers serve a critical role in crisis and emergency response, acting as the first point of contact for citizens seeking assistance.
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How to Generate IVR Phone Scripts Using ChatGPT
by Kent Mao | Published On March 8, 2024
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ComputerTalk Releases ice 13
by Anastasia Micic | Published On February 23, 2024ComputerTalk, a CCaaS provider located in Markham, Canada, is excited to announce the upcoming release of ice 13. Following the recent release of ice 12.1, version 13 provides more enhancements to the current features and tools. Continue reading to discover the latest improvements in ice Contact Center.