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7 Reasons You Need Skills-Based Routing in Your Contact Center
by Anastasia Micic | Published On October 12, 2023
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Key Ways to Improve Customer Support Services
by Nicole Robinson | Published On October 11, 2023Elevate your business with effective customer support strategies. Discover key approaches to optimize service quality, enhance customer satisfaction, and achieve long-term success.
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Strengthen Your Contact Center With Canned Responses
by Anastasia Micic | Published On August 30, 2023With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction. Read on to discover the value of canned responses and best practices when implementing them within your contact center.
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What is a Microsoft Teams Native Contact Center?
by Nicole Robinson | Published On August 25, 2023In today’s dynamic landscape where customer expectations are constantly evolving and technological advancements like AI are reshaping how businesses operate, the contact center space stands at the forefront of this transformation. As customer preferences are shifting, organizations are looking to stay ahead of the game by enhancing their contact center with Microsoft Teams.
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Revolutionizing Retail: A Journey Towards Enhancing Customer Experience
by Anastasia Micic | Published On August 4, 2023Customer experience is crucial for any business, especially customer-facing organizations like retail companies. In this dynamic and highly competitive business environment, delivering high-quality customer service is a critical factor for success.
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Can Conversational AI Redefine the Future of Contact Centers?
by Nicole Robinson | Published On July 21, 2023In an era where customer experience is of paramount importance, contact centers face immense pressure to deliver exceptional service while simultaneously balancing operational efficiency and cost. Modern customers exhibit higher expectations and are less patient than their predecessors, causing traditional methods of managing contact centers to struggle with ever-increasing customer demands and the growing need for seamless, omnichannel support.
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7 Steps Supervisors Must Take To Manage Agents Working In A Hybrid Environment
by Anastasia Micic | Published On April 28, 2023