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ComputerTalk’s ice Contact Center vs. Five9
by Shaundalee Carvalho | Published On February 17, 2023ComputerTalk is pleased to announce that we have been scored as a leader against Five9 in the InfoTech Research Group’s SoftwareReviews.
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How ice Contact Center is Addressing Businesses’ Top 3 Customer Service Challenges
by Shaundalee Carvalho | Published On January 31, 2023A Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
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6 Ways the Healthcare Industry Can Take Advantage of Different Communication Technologies
by Shaundalee Carvalho | Published On December 5, 2022
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Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!
by Erina Suzuki | Published On October 31, 2022Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
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Microsoft Ignite 2022 Review: Changes, Insights, and Looking Towards the Future
by Chris Bardon | Published On October 28, 2022As someone who has been going to in-person Microsoft conferences for 15 years, the last couple of years have been a real change in routine. There was always a regular cadence of two or three events a year, typically Build in the spring and Ignite in the fall.
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8 Ways to Improve Government Service Delivery in 2025
by Erina Suzuki | Published On September 29, 2022Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scalable, flexible solution.
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ComputerTalk’s ice Contact Center Leads Among Competitors!
by Shaundalee Carvalho | Published On September 26, 2022