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10 Ways to Improve First Call Resolution
by Nicole Robinson | Published On August 6, 2025Discover 10 clear ways to solve customer issues on the first call. Cut costs, save time, and keep people coming back to your business.
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Intelligent Virtual Agents (IVAs): Everything You Need to Know
by Nicole Robinson | Published On July 9, 2025Ready to upgrade customer service? This guide breaks down intelligent virtual agents in plain language, what they are, how they work, where they fit, and how to roll one out without overcomplicating things.
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Agentic AI for Contact Centers: A Complete Guide
by Gabriel De Guzman | Published On July 3, 2025Agentic AI is transforming contact centers by boosting agent performance, slashing costs, and delivering stellar CX.
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How to Handle Different Communication Channels
by Nicole Robinson | Published On June 18, 2025Discover how to manage different communication channels for customer service, meet rising customer expectations, and create seamless experiences across chat, email, phone, and more.
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The Best Canadian IVR Payment Providers
by Nicole Robinson | Published On June 11, 2025IVR (Interactive Voice Response) systems are becoming smarter and more intuitive all the time. They’re not just there to route a customer to the right agent anymore.
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Microsoft Teams Phone Extensibility: Everything You Need to Know
by Anastasia Micic | Published On May 23, 2025Explore how Microsoft Teams Phone Extensibility transforms contact centers and learn how ComputerTalk delivers seamless, AI-ready integrations.
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Outbound Lead Generation: The Ultimate Guide to Driving More Sales
by Anastasia Micic | Published On April 28, 2025