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  • 6 Software Integrations for Call Centers

    by Erina Suzuki | Published On March 10, 2023

    Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.


  • 6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)

    by Erina Suzuki | Published On September 29, 2022

    Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.


  • 3 Ways to Improve Efficiency in Your Contact Center

    by Shaundalee Carvalho | Published On September 14, 2022

    Here are a few best practices that you can use in your contact center to boost efficiency.


  • The 9 Best Questions to Ask When Evaluating Contact Center Vendors to Avoid Hidden Fees

    by Shaundalee Carvalho | Published On June 13, 2022

    Everyone knows that great customer service is important to any business. Naturally, that means that the contact center you use for customer service is an important decision to make. With so many options out there, and the pressure of knowing your organization’s customer service depends on it, it can be a tough decision. The process can be complicated and time-consuming, so it can be especially disappointing when you think you’ve found the perfect solution, only to realize that there are hidden fees that will make it cost more than expected.


  • Here's How Technology Can Solve 4 Major Operational Problems in Healthcare

    by Shaundalee Carvalho | Published On May 6, 2022

    In a society heavily impacted by a recent global pandemic, hospitals have been under a strain unlike any seen before in our lifetime. With this and the day-to-day strains of staff shortages and an aging population, the healthcare industry needs all the help it can get. That’s where technology comes in. In addition to the obvious ways that technology can help, like advances in tools for diagnostics and patient care, there are plenty of ways that technology can be of assistance in an administrative or operational capacity. Read on for four operational problems faced by the healthcare industry that technology can help to solve.

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The 9 Best Questions to Ask When Evaluating Contact Center Vendors to Avoid Hidden Fees

Everyone knows that great customer service is important to any business. Naturally, that means that the contact center you use for customer service is an important decision to make. With so many options out there, and the pressure of knowing...
6 Software Integrations for Call Centers

Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)

Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks....