Increase
customer satisfaction by offering personalized call treatment.-
How to Handle Different Communication Channels
by Nicole Robinson | Published On June 18, 2025
Discover how to manage different communication channels for customer service, meet rising customer expectations, and create seamless experiences across chat, email, phone, and more.
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Meeting Gen Z's Customer Service Expectations: What Businesses Need to Know
by Nicole Robinson | Published On July 18, 2024
Each new generation of consumers introduces new challenges for every business team.
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Here's Why You Should Integrate Social Media Within Your Contact Center
by Erina Suzuki | Published On April 8, 2022
Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their customer service.
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Contact Centers in Banks and Financial Institutions: A Valuable Role
by Erina Suzuki | Published On February 3, 2022
Financial institutions have been pioneers in the adoption of contact centers to service their clients and provide personalized experiences.
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3 Benefits of Integrating Social Media with Your Contact Center
Published On October 2, 2019
More and more customers are turning to social media when contacting an organization. They are using the communication platforms they use in their everyday lives and expect increased customer service when their issues are exposed in public. The expectations have gone from waiting to hear back through emails exchanges to instant responses and fluid back and forth conversations with contact center agents.
Each new generation of consumers introduces new challenges for every business team.
Discover how to manage different communication channels for customer service, meet rising customer expectations, and create seamless experiences across chat, email, phone, and more.
Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their...