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The Pros and Cons of Working from Home – And How to Address the Cons!

Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this...
6 Ways to Support Your Contact Center Employees Working from Home

Recreate the Office Environment, Skip the Commute
Find out the 6 best practices you need to be using to handle challenging customers today

If you work at a contact center, then you’ve probably encountered angry and frustrated customers from time to time. These customers are even more challenging when they start taking their frustrations out on you. But don’t worry – take this...