Increase
customer satisfaction by offering personalized call treatment.-
Emergency Contact Center: A Lifeline in Crisis Management
by Erina Suzuki | Published On March 24, 2023
With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
-
7 Essential Software Integrations for Call Centers
by Erina Suzuki | Published On March 10, 2023
Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
-
The Pros and Cons of Working from Home – And How to Address the Cons!
by Shaundalee Carvalho | Published On July 29, 2022
Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this is not generally the case. With widespread vaccines and the reduction or elimination of public safety guidelines originally put in place to stop the spread, remote work is no longer considered necessary.
-
The Complete Guide to Handling Challenging Customers
by Erina Suzuki | Published On May 31, 2022
If you work at a contact center, you’ve probably encountered angry and frustrated customers from time to time.
-
10 Microsoft Teams Tips and Features You Should be Taking Advantage of in 2026
by Shaundalee Carvalho | Published On March 18, 2022
Discover 10 Microsoft Teams features and settings you may not be using, from AI-powered tools to collaboration tips that can improve productivity.
-
6 Ways to Support Your Contact Center Employees Working from Home
by Shaundalee Carvalho | Published On November 11, 2021
Recreate the Office Environment, Skip the Commute
-
ComputerTalk is Ready to RISE for BC’s Kids!
by Shaundalee Carvalho | Published On June 11, 2021
ComputerTalk is excited to announce that we will be sponsoring RISE for BC’s Kids, an annual television broadcast in support of BC Children’s Hospital Foundation (BCCHF).
Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
Discover 10 Microsoft Teams features and settings you may not be using, from AI-powered tools to collaboration tips that can improve productivity.
Society today is in a unique position as a result of the current COVID-19 pandemic. Individuals and businesses everywhere are facing much uncertainty regarding the current circumstances, how long they will last, and what exactly the long-term impacts will be....