IVR Benefits
Increase
customer satisfaction by offering personalized call treatment.
Decrease
call times.
Improve
efficiency and productivity.
Automated
speech recognition.
Free
up resources through automation.
Increase first contact resolution by routing to the
appropriate agent.
Reduce
operational costs.
Track
and report the journey of every call.
Gain
Automated Speech Recognition
Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.
IVR and Contact Center Continuity
IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.
Outbound IVR
Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus
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Sample Applications
The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.
We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.
- Appointment Scheduler
- Auto Attendant
- Bill Payment
- Billing and Account Inquiry
- Call Routing
- Check Ordering
- Claim Filing and Processing
- Credit Card Activation
- FAQs
- Hear Shift Schedules
- Listen to Human Resources Listings
- Policy Renewal or Coverage Changes
- Traffic Enforcement - Pay Tickets by Phone
Auto Attendant
ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.
Advantage
When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.
More from our blog
My Journey of Growth and Innovation at ComputerTalk
How did I land a career at ComputerTalk?
In 2017, after graduating from Queen's University with a degree in electrical engineering, I transitioned into a customer service role. This was a pivotal moment in my career. It provided me with a solid foundation in understanding customer needs and the intricacies of our products. Working in customer service taught me the importance of empathy and problem-solving. It was incredibly rewarding to help clients navigate their challenges and see the immediate impact of our support.
One of the things I love most about working at ComputerTalk is the commitment to flexible schedules and independent work management. The flexibility here has been crucial for my work-life balance. It allows me to manage my time effectively and pursue my interests outside of work, which in turn keeps me motivated and focused.
Endless opportunities
As my career progressed, so did the opportunities to take on exciting and challenging projects. This journey led me to a role in incident management, where I could leverage both my technical skills and customer service experience to oversee and resolve critical issues. Incident management has been a thrilling part of my career. It's about being the problem-solver in high-pressure situations and ensuring our systems run smoothly. The thrill of tackling complex issues and seeing them through to resolution is unparalleled.
Over the past nine years, I’ve witnessed and contributed to the growth and evolution of ComputerTalk. The culture of continuous learning and the support for pursuing innovative projects have been a significant factor in why I’ve stayed with the company. ComputerTalk is a place where you are encouraged to push boundaries and explore new ideas. The support from my colleagues and the leadership team has been instrumental in my professional growth.
Continued growth and success at ComputerTalk
My journey is a testament to what makes ComputerTalk a unique and inspiring place to work. From a summer student to a key player in incident management, I’ve embraced every opportunity to learn and grow. I am grateful for the journey and excited about what the future holds. ComputerTalk is not just a workplace; it’s a community that fosters innovation and personal development.
Thank you for letting me share my story. Stay tuned for more stories from our incredible team, who make ComputerTalk the thriving, dynamic company it is today.