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21 Best Practices for Designing a Great IVR System
by Kent Mao | Published On April 24, 2024Interactive voice response (IVR) systems can help automate your call center and provide customers with self-service options.
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15 Ways to Use a Contact Center in Various Industries
by Shaundalee Carvalho | Published On August 26, 2022When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between, contact centers are used by all kinds of organizations across all industries.
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Contact Centers in Banks and Financial Institutions: A Valuable Role
by Erina Suzuki | Published On February 3, 2022Financial institutions have been pioneers in the adoption of contact centers to service their clients and provide personalized experiences.
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The Four Pillars of Customer Service: Getting Connected
by Shaundalee Carvalho | Published On December 10, 2021
21 Best Practices for Designing a Great IVR System
Interactive voice response (IVR) systems can help automate your call center and provide customers with self-service options.
15 Ways to Use a Contact Center in Various Industries
When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between,...
Contact Centers in Banks and Financial Institutions: A Valuable Role
Financial institutions have been pioneers in the adoption of contact centers to service their clients and provide personalized experiences.