BLOGS

IVR Benefits

Increase customer satisfaction by offering personalized call treatment.

Decrease call times.

Improve efficiency and productivity.

Automated speech recognition.

Free up resources through automation.

Increase first contact resolution by routing to the appropriate agent.

Reduce operational costs.

Track and report the journey of every call.

Gain

Automated Speech Recognition

Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.

IVR and Contact Center Continuity

IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.

Outbound IVR

Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus

Company News and Culture

From Taking Initiative to Leading Change: My Journey at ComputerTalk

by Jean-Nicolas Robitaille | Published On November 20, 2025

Ten years ago, I joined ComputerTalk as a junior project manager, eager to learn and contribute. Looking back, I realize how pivotal that decision was for my career. ComputerTalk provided the perfect environment for growth—one that values trust, collaboration, and innovation.

A Culture that Encourages Initiative

From the start, I felt the company’s confidence in its people. I was encouraged to take initiative without fear of failure. That freedom allowed me to experiment, learn, and improve. Senior colleagues were not only experts in their fields but also generous mentors. Their guidance helped me quickly become efficient and independent in my role.

One of the most empowering aspects of working at ComputerTalk is the absence of negative pressure. When an idea didn’t work out, it was treated as a learning opportunity rather than a setback. This culture gave me the confidence to introduce new processes and standards within the project management team. Over time, these initiatives strengthened our operations and eventually led me to a leadership position within the department.

After seven years, I felt ready for a new challenge. I approached Human Resources (HR) about transitioning into product management—a significant shift in responsibilities. Their response was nothing short of amazing. HR was open, supportive, and worked closely with me to make the transition smooth. Since then, I’ve continued to grow in this role, collaborating with HR and leadership to refine the product management team and drive initiatives that improve our business.

A Company That Invests in Its People

What makes ComputerTalk exceptional is its unwavering commitment to employee development. The company doesn’t just allow you to take initiative—it actively encourages it. Whether you’re introducing a new process, exploring a different career path, or leading a strategic project, you have the full support of a team that believes in your potential.

Ten years into my career here and I’m still excited about what’s ahead. ComputerTalk is more than a workplace; it’s a community that invests in its people and empowers them to succeed. For anyone looking for a company that values innovation, collaboration, and personal growth, ComputerTalk is the place to be.

Staff Spotlight

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Sample Applications

The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.

We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.

Appointment Scheduler
Auto Attendant
Bill Payment
Billing and Account Inquiry
Call Routing
Check Ordering
Claim Filing and Processing
Credit Card Activation
FAQs
Hear Shift Schedules
Listen to Human Resources Listings
Policy Renewal or Coverage Changes
Traffic Enforcement - Pay Tickets by Phone

Auto Attendant

ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.

Advantage

When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.

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