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  • Slice of ice Recap: Navigating iceReporting

    by Shaundalee Carvalho | Published On February 16, 2024

    On Wednesday, February 7, ComputerTalk hosted our latest Slice of ice webinar. During this session, one of our training and documentation specialists, Diane Vasquez provided an overview of iceReporting and discussed key iceReports, how to schedule reports, what’s new in the latest version of iceReporting, and some tips for using iceReporting.

  • The Rise of Remote Contact Centers: Leveraging Technology to Serve Global Customers

    by Nicole Robinson | Published On December 14, 2023

    With the prevalent interconnected global marketplace, the dynamics of customer service are shifting rapidly. Remote contact centers are emerging not just as a novel concept but as a critical component for businesses.



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