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  • How to Integrate Your Call Center with Salesforce

    by Kent Mao | Published On May 16, 2024

    You may be familiar with Salesforce as a CRM platform, but did you know that it can enhance your call center too?

  • Don’t make your agents hunt for information

    by Anastasia Micic | Published On March 28, 2024

    Happy Easter! Today we often think about spring being upon us and the chance to get chocolate eggs from the Easter bunny. While you may enjoy hunting for chocolate eggs, agents don’t love hunting for information. That’s why it’s important to enhance your agents’ productivity by providing them with the information they need.



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