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ice Contact Center 14 is Here!

We’re pleased to announce the general availability of ice Contact Center 14! ice 14 includes a number of new features and functionalities that can enhance contact center operations and customer experiences.
How ice Contact Center is Addressing Businesses’ Top 3 Customer Service Challenges

A Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
How to Maintain a Human Touch While Embracing Customer Service Automation

It’s no secret that many areas of everyday life and business are becoming increasingly digitized.