Increase
customer satisfaction by offering personalized call treatment.-
ice Contact Center 14 is Here!
by Shaundalee Carvalho | Published On October 11, 2024
We’re pleased to announce the general availability of ice Contact Center 14! ice 14 includes a number of new features and functionalities that can enhance contact center operations and customer experiences.
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Slice of ice Recap – Introducing ice Contact Center 14
by Shaundalee Carvalho | Published On September 20, 2024
On Wednesday, September 11th, ComputerTalk hosted our latest Slice of ice webinar. In this webinar, our Training and Documentation Specialist, Christina Liu, covered the benefits and features in our latest release, ice 14.
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The Complete Guide to Call Center Optimization for Business Leaders
by Nicole Robinson | Published On September 5, 2024
Call center optimization is a crucial process of leveraging cutting-edge technologies and processes to enhance the customer experience and improve the efficiency of your contact center.
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Call Center Automation Software: Best Tools for 2025
by Kent Mao | Published On May 2, 2024
It seems like call center automation is everywhere these days, from chatbots and virtual agents to quality assurance and workforce management software.
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Copilots for Customer Service and New Developer Tools - Microsoft Ignite 2023
by Chris Bardon | Published On November 24, 2023
Microsoft Ignite 2023 just wrapped up, and the first thing I'll say is that the organizing team clearly listened to the feedback from last year, because the event as a whole was significantly improved over 2022.
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What to Expect at Microsoft Ignite 2023
by Shaundalee Carvalho | Published On November 6, 2023
We’re less than 2 weeks away from Microsoft Ignite! If you’ve never attended the conference, read on to learn more about what it is and what we’re expecting this year.
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ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report
by Erina Suzuki | Published On October 20, 20239315ede0-be56-40f6-b51e-e4370cde6637.png?sfvrsn=de0ffb5a_1 "05 - ComputerTalk - Quote 2 (2)")
InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.
Microsoft Ignite 2023 just wrapped up, and the first thing I'll say is that the organizing team clearly listened to the feedback from last year, because the event as a whole was significantly improved over 2022.
On Wednesday, September 11th, ComputerTalk hosted our latest Slice of ice webinar. In this webinar, our Training and Documentation Specialist, Christina Liu, covered the benefits and features in our latest release, ice 14.
Customer satisfaction is critical to running a successful business but maintaining a full-time customer service team can be expensive. This has often forced companies into a dilemma: choose between high customer satisfaction with higher operational costs or settle for lower...
