Call center optimization is a crucial process of leveraging cutting-edge technologies and processes to enhance the customer experience and improve the efficiency of your contact center.

It seems like call center automation is everywhere these days, from chatbots and virtual agents to quality assurance and workforce management software.

Microsoft Ignite 2023 just wrapped up, and the first thing I'll say is that the organizing team clearly listened to the feedback from last year, because the event as a whole was significantly improved over 2022.

We’re less than 2 weeks away from Microsoft Ignite! If you’ve never attended the conference, read on to learn more about what it is and what we’re expecting this year.

InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.

Customer satisfaction is critical to running a successful business but maintaining a full-time customer service team can be expensive. This has often forced companies into a dilemma: choose between high customer satisfaction with higher operational costs or settle for lower costs with potentially dissatisfied customers.

On Wednesday, May 3rd, ComputerTalk, in partnership with Tethr, presented our latest Slice of ice webinar, Optimize Your Contact Center with AI Analytics.