Increase
customer satisfaction by offering personalized call treatment.-
How to Calculate Your ROI for your Outbound Call Center Software
by Nicole Robinson | Published On November 7, 2024
Contact centers aren’t just an environment for managing inbound calls. In many industries, companies rely on outbound call center software to improve customer engagement and revenue.
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IVR Payments: The Ultimate Guide to IVR Payment Processing
by Erina Suzuki | Published On October 31, 2024
Modern IVR systems are more than just valuable tools that help customers navigate their journey with your call center. Today’s solutions allow companies to automate a range of processes, from routing callers to the right agent, to processing transactions.
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Multi-factor Authentication (MFA) in Call Centers: A Complete Guide
by Erina Suzuki | Published On October 22, 2024
Multi-factor authentication (MFA) might not be an entirely new concept for call center leaders, but the value of this technology has grown drastically in recent years. The call center is home to huge volumes of sensitive data, from credit card details to customer names.
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Andrei Gogoase: Continued Growth & Success at ComputerTalk
by Andrei Gogoase | Published On October 17, 2024
My journey at ComputerTalk started back in September of 2021 as an Application Quality Assurance Analyst. Since I started working here, I have been able to meet some incredible people and pick up a variety of skills.
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5 IVR Script Examples for Healthcare
by Nicole Robinson | Published On October 16, 2024
The IVR (Interactive Voice Response) system is a crucial resource for healthcare contact centers. Not only does it help you enable rapid, convenient self-service experiences for patients, but it can establish the foundation for a positive relationship with your target audience.
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ice Contact Center 14 is Here!
by Shaundalee Carvalho | Published On October 11, 2024
We’re pleased to announce the general availability of ice Contact Center 14! ice 14 includes a number of new features and functionalities that can enhance contact center operations and customer experiences.
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Voice Biometrics in the Call Center: The Ultimate Guide
by Nicole Robinson | Published On October 9, 2024
Voice biometrics technologies are becoming increasingly valuable in the call center.
In a world that's constantly evolving, so are we. We're kicking off the new year with a rebrand, and we're super excited to share what’s new!
Microsoft Ignite 2023 just wrapped up, and the first thing I'll say is that the organizing team clearly listened to the feedback from last year, because the event as a whole was significantly improved over 2022.
Discover how Sunshine Coast Credit Union transformed its contact center with ComputerTalk’s ice solution, improving efficiency, reporting, and member support.
