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5 Reasons You Should Add Webchat to Your Contact Center Today!

While voice has been the channel traditionally associated with call centers for years, many modern contact centers have now evolved to use webchat capabilities. The flexibility to choose between preferred contact methods is a considerable convenience to customers. But there’s...
What are the Differences Between a Call Center and a Contact Center?

The terms call center and contact center are commonly thrown around in the industry. But what are the actual differences between the two?
ComputerTalk Announces General Availability of ice 11

It’s finally here! We at ComputerTalk are excited to announce the general availability of ice Contact Center 11, our latest version.