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ice Contact Center for Insurance

In the insurance industry, where services are similar, excellent customer service serves as a differentiator. A call center is a critical link between prospects and customers for life. Provide outstanding customer service to policyholders using ice Contact Center, a call center software designed for insurance providers. Leverage the ice suite of solutions to ensure policyholders stay up to date on the latest offerings and seamlessly navigate their claims process.

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Improve member satisfaction and experiences

Reach members on their preferred communication tool with omnichannel capabilities

In today’s digital world, seamless communication across various channels is a must. With ice Contact Center, provide a positive experience to your policyholders while effortlessly managing interactions from all channels in one place.

Provide clients peace of mind with secure payment solutions

Accept payments without storing sensitive cardholder data in your environment using our secure, PCI-compliant payment IVR. Your clients’ information remains protected, guaranteeing a safe and worry-free payment process. Our cloud environments are PCI and SOC 2 compliant.

Personalize each interaction with screen pops

Agents can receive automated screen pops containing valuable information, enabling them to offer personalized recommendations and proactively communicate renewal options based on evolving customer needs.

Redefine residents' experiences


Seamless integrations

ice Contact Center seamlessly integrates with your existing systems, ensuring a smooth transition and minimal disruptions.

Customized to your needs

We recognize that each department and sector is unique, which is why our solution is highly customizable to meet your specific requirements.

Data security

Your data's security is our utmost priority. Our solutions meet  industry standards such as SOC 2 and HIPAA compliance, to safeguard sensitive information.

Enhance service delivery for policyholders with ComputerTalk

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Enhanced customer service with reporting capabilities

A financial organization providing insurance claims management to dental practices lacked a contact center solution. Without a contact center, the organization struggled to handle customer interactions effectively. Their lack of reporting capabilities prevented them from understanding their customers' needs and making informed decisions. Additionally, the organization couldn't offer customers the ability to make secure credit card payments over the phone.

With ice Contact Center, the organization could use advanced reporting options to gain complete oversight of customer communication and make informed decisions. Thanks to icePay, they can process PCI-compliant payments over the phone. Communication within the organization can now be managed on a single platform resulting in enhanced customer service.

Sample Applications

  • Annuity account maintenance
  • Automated quotes
  • Car insurance claims
  • Collections payments
  • Emergency communications (i.e., natural disasters)
  • File and process claims
  • Policy coverage verification
  • Policy renewal or coverage changes
  • Proof of insurance requests
  • Rate information line

Unify communication and enhance collaboration using ice Contact Center for Microsoft Teams

Transform your Microsoft Teams into a robust customer service tool. Empower representatives to engage with clients directly from their familiar Teams interface. This enables a unified communication hub to manage policyholder inquiries, streamline support processes, and enhance overall operational efficiency.


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15 Ways to Use a Call Center In Your Industry

From appointment booking services to help desks and everything in between, contact centers are used by all kinds of organizations across all industries. Learn how you can leverage call center tools in your industry.

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Ways to Address Businesses’ Top 3 Customer Service Challenges

The world of customer service and support is constantly changing. As technology continues to develop, businesses face new customer service and support challenges every day. Read this blog to learn how you can combat these challenges.

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8 Reasons You Should Integrate Your CRM With Your Contact Center

Contact center CRMs help your team do more with less by consolidating knowledge bases, automating workflows, and streamlining callers to suitable agents. Read this blog to discover the benefits of integrating a CRM with your call center for insurance.

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Book a demo with our team and see how different types of insurance providers are using ice Contact Center.

Every ice Contact Center solution is unique, designed and configured to meet your changing organizational needs. With 35+ years of industry experience, ComputerTalk is here to work with you to configure your contact center solution.