REAL-TIME monitoringMake dynamics business decisions by enabling supervisors to monitor queues, users, and teams in real-time. Learn More.
ice Contact Center for Skype for Business
Imagine a world where customers can reach you from any device, on any channel, anywhere and anytime.
ice Contact Center is the world’s only enterprise-class, Skype for Business native contact center.
Unify your customer experience across all touchpoints
Seamlessly switch between channels while contact center users continue using the same interfaces.
Let customers reach you in their preferred channel, on their preferred device, at their preferred time.
Retain interaction history to resolve issues and inquiries quickly and efficiently.