ice Contact Center provides a number of applications that help education organizations optimize inbound and outbound services.
Alerts for emergencies, weather events, or any other necessary public service announcement can be automated through ice Contact Center. Larger education institutions make significant use of help desks to provide services such as IT support, residence issues, and health services. These services are crucial to the function of the organization. ice Contact Center modernizes these services to ensure that students get fast, accurate, and reliable information and service. It starts with multimedia and extends to enhanced purpose-built applications for the digital age.
- Admissions and Registration Processing
- Absenteeism Notifications
- Financial Aid
- Frequently Asked Questions IVR
- Funding Campaigns
- Help Desk
- Loan Information
- On-Campus Health Services Appointment Notifications
- Snow Days Announcements
- Tuition Payment