What is Enterprise Connect?

Enterprise Connect is an annual conference that brings together communication technology professionals, IT decision-makers, and innovators. The event serves as a platform to showcase advancements in areas such as unified communications (UC), contact centers, AI-driven solutions, and collaboration tools.

This year, the event is taking place at the Gaylord Palms Resort & Convention Center in Orlando, Florida, from March 17 to March 20, 2025. You’ll find us at Booth #1230 in the Expo Hall, where we’re ready to share how we’re driving innovation, customer experience, and AI in the communication space. Stop by to say hello!

Who We Are

At ComputerTalk, we’ve spent decades redefining the contact center experience. As pioneers in communication technology, we ‘ve developed ice, our advanced Microsoft Teams-native contact center platform. From AI-powered solutions to seamless integrations, our mission is to help organizations deliver exceptional customer experiences with every interaction.

Why You Should Visit Us at Booth #1230

Stop by our booth to experience firsthand how ComputerTalk can transform your contact center operations. Here’s why a visit to our booth should be at the top of your list:

See ice in Action

Discover ice, our advanced contact center platform, with live demos. From seamless integrations to intelligent routing and analytics, see how ice can elevate your customer experience, and ask any questions you may have.

Our Friendly Team

At ComputerTalk, we pride ourselves on being more than just a technology provider. Our team is not only friendly and approachable but also highly knowledgeable, bringing decades of expertise in enterprise communication and contact center solutions.

Organizations across industries have transformed their contact centers with our innovative solutions, improving customer experiences, and driving measurable results. Stop by our booth to hear real stories of how we’ve empowered our customers to overcome challenges and thrive.

Explore the Power of AI in Contact Centers

Experience how AI-powered solutions can streamline workflows, enhance customer interactions, and boost efficiency across your organization. From post-contact summarization that automatically generates detailed summaries of customer interactions to speech analytics that provide actionable insights into customer sentiment and trends, see how these AI capabilities can enable your organization to save time and improve decision making.

Overcome Your Challenges

Facing any challenges in your contact center? Let’s talk. Whether you’re struggling with high call volumes, inefficient workflows, agent burnout, or customer dissatisfaction, our team of experts is here to help. We will be onsite to share best practices and discuss tailored solutions for your unique needs.

Learn About the Future of Customer Experience

Stay ahead of the curve with exclusive insights into emerging trends in enterprise communication and customer experience.

Get Inspired

Walk away with fresh ideas, practical strategies, and a clear vision of how ComputerTalk can empower your organization to deliver exceptional customer service.

10 Tips and Tricks for Attending Enterprise Connect 2025

If you’re planning to attend, here are some tips to make the most of your experience:

1. Plan Ahead: Review the Enterprise Connect agenda beforehand and identify the sessions most relevant to your interests or business goals. Mark your calendar for must-attend keynotes and workshops.
2. Engage with the Expo: The Expo Hall is a hub for discovering the latest products and services. It’s a great opportunity to see demos and ask questions directly to vendors. (FYI, we’re at Booth #1230 so be sure to stop by!)
3. Network with Intention: Use the conference’s networking tools to connect with attendees and set up meetings. Bring business cards and engage with peers and solution providers.
4. Document What You Learn: With so much happening, it’s helpful to take notes during sessions and summarize key insights afterward to share with your team.
5. Join the Online Conversation: Follow the official hashtag (#EnterpriseConnect2025) to stay up-to-date and interact with the broader community before, during, and after the event.
6. Arrive Early to Sessions: Popular sessions can fill up quickly! Get there a few minutes early to snag a good seat and settle in. Plus, it’s a great chance to chat with others before things get started.
7. Wear Comfortable Shoes: The Gaylord Palms is a big venue, and you’ll likely be on your feet a lot, whether you’re exploring the Expo Hall or moving between sessions. Trust us—your feet will thank you.
8. Schedule Some Downtime: The conference is exciting but can be intense! Block off a little time in your schedule to recharge, reflect on what you’ve learned, or grab a coffee and decompress.
9. Bring a Portable Charger: Between checking the agenda, taking notes, and networking online, your devices will get a workout. A portable charger ensures you won’t be scrambling for outlets.
10. Be Open to New Ideas: Even if a session or product isn’t directly in your wheelhouse, give it a shot. Sometimes the biggest takeaways come from unexpected places or fresh perspectives.

Follow the Journey

We’ll be sharing live updates, key moments, and takeaways from the event on LinkedIn, Meta, and X, so be sure to follow us for all the latest insights.

We can’t wait to see you at Enterprise Connect 2025 and show you how ComputerTalk is improving the contact center landscape!