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  • 6 Software Integrations for Call Centers

    by Erina Suzuki | Mar 10, 2023, 11:40 AM

    Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.

  • Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!

    by Erina Suzuki | Oct 31, 2022, 12:04 PM

    Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!

  • Are you attending Microsoft Ignite 2022?

    by Erina Suzuki | Oct 11, 2022, 02:03 PM

    Ignite is an annual conference for developers and IT professionals hosted by Microsoft.

  • 6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)

    by Erina Suzuki | Sep 29, 2022, 03:12 PM

    Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.

  • ComputerTalk’s ice Contact Center Leads Among Competitors!

    by Shaundalee Carvalho | Sep 26, 2022, 12:43 PM

    ComputerTalk is pleased to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews this year.

  • 15 Ways to Use a Contact Center in Various Industries

    by Shaundalee Carvalho | Aug 26, 2022, 03:48 PM

    When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between, contact centers are used by all kinds of organizations across all industries.

  • Teams Auto Attendant and Call Queues vs. Teams Certified Contact Center

    by Shaundalee Carvalho | Aug 15, 2022, 04:20 PM

    You probably know what Microsoft Teams is and you’ve likely used it for internal communication within your organization. But if you’re reading this now, you might be wondering about its capabilities and limitations for external communication, particularly in a customer service queuing context. You may be part of a small to medium-sized business with needs that are starting to outgrow your current system of handling external communication. And you may be wondering if you’ll need to implement a full contact center or if using Teams’ capabilities alone will be sufficient. This blog can help you answer that question. Read on to learn the similarities and differences between Teams Auto Attendant with Call Queues and a full contact center.




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