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  • Are you attending Microsoft Ignite 2022?

    by Erina Suzuki | Oct 11, 2022, 02:03 PM

    Ignite is an annual conference for developers and IT professionals hosted by Microsoft.

  • 6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)

    by Erina Suzuki | Sep 29, 2022, 03:12 PM

    Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.

  • 3 Ways to Improve Efficiency in Your Contact Center

    by Shaundalee Carvalho | Sep 14, 2022, 01:00 PM

    Suppose an organization had unlimited resources. They would be able to hire as many contact center agents as they needed to ensure that no customers ever had to deal with long wait times or poor service. Unfortunately, such organizations don’t exist. All organizations face resource constraints. Therefore, they need to optimize the use of the resources they have. The following 3 improvements can drastically improve an organization’s efficiencies, decreasing customer wait times and improving service. Read on to find out how you can implement these efficiencies in your organization.

  • 4 Ways Financial Institutions Are Elevating Their Customer Experiences

    by Erina Suzuki | Aug 5, 2022, 02:50 PM

    Banking experiences have evolved greatly since the days of traditional banking. Over the past few years and partly as a response to the COVID-19 pandemic, financial institutions have incorporated technology to advance and enhance their customer banking experiences.

  • Check out these 6 Cool Features to Enhance Your Microsoft Teams Experience (Part 2)

    by Erina Suzuki | Jul 22, 2022, 09:47 AM

    Microsoft Teams offers a variety of intuitive features to enhance collaboration and communication. Yet there are various features many Teams users are not aware of. Check out these 6 helpful features so you can further enhance your Teams experience!

  • What are the Differences Between the 3 Models of Microsoft Teams Contact Center Certification?

    by Shaundalee Carvalho | Jun 27, 2022, 11:21 AM

    Everyone knows that Microsoft Teams is a popular tool for organizational communications. It’s often used for internal collaboration, and, in some cases, it’s used for all of an organization’s external communications as well. Microsoft Teams’ cloud voice capabilities, including auto attendant and call queues, are sufficient for organizations that don’t require more complex solutions with business tools and workflows. However, for those that do, that’s where Microsoft Teams certified contact centers come in.

  • Here's Why You Should Integrate Social Media Within Your Contact Center

    by Erina Suzuki | Apr 8, 2022, 02:53 PM

    Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their customer service.




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