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  • Slice of ice Recap: Navigating iceReporting

    by Shaundalee Carvalho | Published On February 16, 2024

    On Wednesday, February 7, ComputerTalk hosted our latest Slice of ice webinar. During this session, one of our training and documentation specialists, Diane Vasquez provided an overview of iceReporting and discussed key iceReports, how to schedule reports, what’s new in the latest version of iceReporting, and some tips for using iceReporting.


  • Slice of ice Recap: Navigating iceAdministrator Part 1

    by Shaundalee Carvalho | Published On October 20, 2020

    On Wednesday, September 16th, ComputerTalk presented the first of two Slice of ice (formerly Lunch and Learn) sessions devoted to navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar provided an overview of iceAdministrator, discussed managing your contact center, and explained the ice training configuration.


  • Slice of ice recap: Troubleshooting ice (Part 1)

    by Shaundalee Carvalho | Published On September 29, 2020

    On Wednesday, August 19th, ComputerTalk hosted the first official session in its newly renamed webinar series, Slice of ice (formerly Lunch & Learn). The topic was Troubleshooting ice.


  • Lunch and Learn: Supporting Remote Workers with ice

    by Shaundalee Carvalho | Published On April 24, 2020

    On Wednesday, April 22nd, ComputerTalk hosted the first of its series of COVID-19 related Lunch and Learn webinars. The topic was Supporting Remote Workers with ice.


  • Using Omnichannel Communications to Accelerate Ticket Sales Through your Contact Center

    Published On September 13, 2019

    Follow Fan Fred below as he interacts with his favorite sports team, the iceville Beavers. See how the iceville Beavers enhanced Fan Fred’s experience throughout the season which lead to increased ticket sales.

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Slice of ice Recap: Navigating iceReporting

On Wednesday, February 7, ComputerTalk hosted our latest Slice of ice webinar. During this session, one of our training and documentation specialists, Diane Vasquez provided an overview of iceReporting and discussed key iceReports, how to schedule reports, what’s new in...
Slice of ice Recap: Navigating iceAdministrator Part 1

On Wednesday, September 16th, ComputerTalk presented the first of two Slice of ice (formerly Lunch and Learn) sessions devoted to navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar provided an overview of iceAdministrator, discussed managing your contact...
Slice of ice recap: Troubleshooting ice (Part 1)

On Wednesday, August 19th, ComputerTalk hosted the first official session in its newly renamed webinar series, Slice of ice (formerly Lunch & Learn). The topic was Troubleshooting ice.