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  • Teams Auto Attendant and Call Queues vs. Teams Certified Contact Center

    by Shaundalee Carvalho | Aug 15, 2022, 04:20 PM

    You probably know what Microsoft Teams is and you’ve likely used it for internal communication within your organization. But if you’re reading this now, you might be wondering about its capabilities and limitations for external communication, particularly in a customer service queuing context. You may be part of a small to medium-sized business with needs that are starting to outgrow your current system of handling external communication. And you may be wondering if you’ll need to implement a full contact center or if using Teams’ capabilities alone will be sufficient. This blog can help you answer that question. Read on to learn the similarities and differences between Teams Auto Attendant with Call Queues and a full contact center.

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