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With extreme weather events on the rise, here are 6 ways organizations can leverage contact centers to protect the public

With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
Omnichannel vs. Multichannel Contact Center: What's the Difference?

Both multichannel and omnichannel contact centers offer a variety of ways to communicate with customers.
How are Microsoft Teams Contact Centers Transforming the Customer Service Industry?

Revolutionizing the world of customer communication and support, Teams-certified contact centers are a game-changer in today's dynamic digital landscape, delivering seamless and engaging interactions that redefine the customer experience.