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Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers
by Nicole Robinson | Published On February 22, 2024The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.
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Microsoft Teams Security and Compliance in Call Center Environments
by Erina Suzuki | Published On December 8, 2023Ensuring the sanctity of your customer's data is of paramount importance, especially in call centers where every interaction is layered with valuable information.
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What to Expect at Microsoft Ignite 2023
by Shaundalee Carvalho | Published On November 6, 2023We’re less than 2 weeks away from Microsoft Ignite! If you’ve never attended the conference, read on to learn more about what it is and what we’re expecting this year.
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What is a Microsoft Teams Native Contact Center?
by Nicole Robinson | Published On August 25, 2023In today’s dynamic landscape where customer expectations are constantly evolving and technological advancements like AI are reshaping how businesses operate, the contact center space stands at the forefront of this transformation. As customer preferences are shifting, organizations are looking to stay ahead of the game by enhancing their contact center with Microsoft Teams.
What to Expect at Microsoft Ignite 2023
We’re less than 2 weeks away from Microsoft Ignite! If you’ve never attended the conference, read on to learn more about what it is and what we’re expecting this year.
Microsoft Teams Security and Compliance in Call Center Environments
Ensuring the sanctity of your customer's data is of paramount importance, especially in call centers where every interaction is layered with valuable information.
Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers
The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.