by Nicole Robinson | Published On February 22, 2024
The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.
by Erina Suzuki | Published On December 8, 2023
Ensuring the sanctity of your customer's data is of paramount importance, especially in call centers where every interaction is layered with valuable information.
by Shaundalee Carvalho | Published On November 6, 2023
We’re less than 2 weeks away from Microsoft Ignite! If you’ve never attended the conference, read on to learn more about what it is and what we’re expecting this year.
by Nicole Robinson | Published On August 25, 2023
The world had to adapt to a rapid change back in 2020. One of the most significant changes we faced was our adoption of tools and platforms for doing business. Many companies used Microsoft Teams before the pandemic, but not in the way they do now. Adoption increased drastically, and one of the most notable uses of Teams is with native contact centers.