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ComputerTalk releases ice 12.1
by Erina Suzuki | Published On November 22, 2023
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How to Make the Most of Customer Service Analytics in Call Centers
by Erina Suzuki | Published On November 6, 2023In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as rich reservoirs of invaluable customer data, capturing every nuance of client interactions.
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Excellent customer service plays a critical role in any organization's success: here's why and how
by Erina Suzuki | Published On July 14, 2023Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
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How are Microsoft Teams Contact Centers Transforming the Customer Service Industry?
by Erina Suzuki | Published On June 27, 2023
How to Make the Most of Customer Service Analytics in Call Centers
In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as...
![](https://computer-talk.com/images/default-source/animations/how-to-make-the-most-of-customer-service-analytics-in-call-centers.png?sfvrsn=c4e9678d_1)
Excellent customer service plays a critical role in any organization's success: here's why and how
Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
![](https://computer-talk.com/images/default-source/blogs/2023/gettyimages-1446545847.jpg?sfvrsn=9b2ba16a_1)
ComputerTalk releases ice 12.1
Cloud Contact Center Solution with Tethr and Community WFM Integration
![](https://computer-talk.com/images/default-source/about-us/computertalk-releases-ice12.1.jpg?sfvrsn=da77efe0_1)