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ComputerTalk releases ice 12.1

Cloud Contact Center Solution with Tethr and Community WFM Integration
Excellent customer service plays a critical role in any organization's success: here's why and how

Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
How to Make the Most of Customer Service Analytics in Call Centers

In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as...