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  • Gamification for Contact Centers: The Ultimate Guide

    by Kent Mao | Published On January 23, 2024

    Imagine a contact center where work doesn't feel like a daily grind, but more like an exciting game that everyone's eager to play.

  • How to Make the Most of Customer Service Analytics in Call Centers

    by Erina Suzuki | Published On November 6, 2023

    In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as rich reservoirs of invaluable customer data, capturing every nuance of client interactions.



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