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How to Reduce Call Center Wait Times Without Sacrificing Quality
by Nicole Robinson | Published On August 27, 2025Find out how you can shorten hold times, help your agents work more effectively, and keep customers from hanging up in frustration. These 10 strategies will help you improve results without sacrificing service.
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How to Make the Most of Customer Service Analytics in Call Centers
by Erina Suzuki | Published On November 6, 2023In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as rich reservoirs of invaluable customer data, capturing every nuance of client interactions.
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How are Microsoft Teams Contact Centers Transforming the Customer Service Industry?
by Erina Suzuki | Published On June 27, 2023Revolutionizing the world of customer communication and support, Teams-certified contact centers are a game-changer in today's dynamic digital landscape, delivering seamless and engaging interactions that redefine the customer experience.
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What is a Contact Center?
by Erina Suzuki | Published On June 2, 2023A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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ComputerTalk’s ice Contact Center vs. Five9
by Shaundalee Carvalho | Published On February 17, 2023ComputerTalk is pleased to announce that we have been scored as a leader against Five9 in the InfoTech Research Group’s SoftwareReviews.
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ComputerTalk’s ice Contact Center Leads Among Competitors!
by Shaundalee Carvalho | Published On September 26, 2022


