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10 AI Use Cases for Manufacturing and Supply Chain Contact Centers

This blog explores how AI is transforming manufacturing and supply chain support, from intelligent virtual agents to predictive maintenance alerts, multilingual support, and more. Discover 10 practical AI use cases that reduce delays, improve communication, and keep operations running smoothly....
What is AI Governance? Building Guardrails for Responsible AI

This guide explores why AI governance matters, how it protects trust and compliance, and the steps organizations can take to build responsible AI programs that balance innovation with safety.
How to Maintain a Human Touch While Embracing Customer Service Automation

It’s no secret that many areas of everyday life and business are becoming increasingly digitized.