-
AI Chatbots in Customer Service: A Guide
by Kent Mao | Published On February 14, 2024AI chatbots have become a major part of our daily lives. Learn more about these modern, AI-powered virtual agents.
-
Omnichannel vs. Multichannel Contact Center: What's the Difference?
by Kent Mao | Published On February 7, 2024Both multichannel and omnichannel contact centers offer a variety of ways to communicate with customers.
-
20 Years at ComputerTalk: Chris' Journey From R&D Engineer to Tech Lead
by Chris Bardon | Published On February 5, 2024It’s been 20 years since I started with ComputerTalk, so it’s an interesting time to reflect on how I got here, what I’ve done, and what made me stay.
-
8 Ways to Increase Revenue Through Your Contact Center
by Kent Mao | Published On February 2, 2024
-
Asynchronous Communication In Call Centers: Everything You Need To Know
by Erina Suzuki | Published On January 31, 2024Businesses these days need to understand that modern consumers' communication preferences have undergone a significant transformation. Consequently, this shift has brought asynchronous communication to the forefront, changing how today’s contact centers operate and interact with customers.
-
Call Center Monitoring: Tools, Features and Best Practices
by Kent Mao | Published On January 30, 2024Call center monitoring is essential for streamlining operations and delivering an exceptional customer experience.
-
Call Centers vs. Contact Centers – What You Need to Know
by Anastasia Micic | Published On January 25, 2024
ComputerTalk again ranked number #1 in numerous categories in SoftwareReviews latest report
ComputerTalk is excited to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews report published in November 2022.
ComputerTalk stands out from its competitors by exceeding client expectations
ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
Join ComputerTalk at Enterprise Connect 2023!
We are looking forward to exhibiting at the Enterprise Connect Conference in Florida this year. Read on to learn more about Enterprise Connect and schedule a meeting with us!