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Excellent customer service plays a critical role in any organization's success: here's why and how

Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
ComputerTalk’s ice Contact Center Leads in Vendor Capability Satisfaction!

ComputerTalk is pleased to announce that we have been scored as a leader against competitors in vendor capability satisfaction in the InfoTech Research Group’s SoftwareReviews.
Can Conversational AI Redefine the Future of Contact Centers?

In an era where customer experience is of paramount importance, contact centers face immense pressure to deliver exceptional service while simultaneously balancing operational efficiency and cost. Modern customers exhibit higher expectations and are less patient than their predecessors, causing traditional...