Increase
customer satisfaction by offering personalized call treatment.-
Choosing a Contact Center Vendor: What to Look for in 2025
by Erina Suzuki | Published On January 14, 2025
Knowing how to choose the right contact center vendor is more important than ever in today’s world. It’s not just about staying ahead of technological changes anymore. It’s about adapting to your customer’s ever-evolving expectations and preferences.
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Microsoft Teams Certified Contact Center vs. Microsoft Dynamics 365 Contact Center
by Anastasia Micic | Published On January 8, 2025
Delivering exceptional experiences to customers is non-negotiable for all businesses today. After all, great customer service doesn’t just improve employee retention; it enhances your profits.
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The Ultimate Guide to Utility Contact Centers: Best Practices, Tools, and Trends
by Nicole Robinson | Published On December 30, 2024
Utility companies make the world go around. They’re the organizations responsible for ensuring we all have access to energy, heat, water – everything we need to thrive. The utility contact center acts as the main bridge between these essential businesses and their customers.
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Ryan Ramoutar: Exploring New Opportunities
by Ryan Ramoutar | Published On December 19, 2024
Hi, I’m Ryan! I’m thrilled to share a bit about my journey here at ComputerTalk and how my career has evolved over the years. It’s been an exciting ride, filled with opportunities to grow, challenges to overcome, and plenty of amazing people to work with along the way.
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Outbound Call Center Metrics: The Metrics You Should be Measuring, and How to Improve Them
by Nicole Robinson | Published On December 12, 2024
Want to know if your outbound call center is achieving the right results – increasing sales, generating leads, and improving customer satisfaction through proactive service? There’s only one way to find out – you need to track the right outbound call center metrics.
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Microsoft Ignite Returns to Chicago: Bigger, Better, and Full of Ideas
by Chris Bardon | Published On December 5, 2024
This year, Ignite returned to Chicago for the first time since 2015, and that meant an even bigger venue, more days of content, and much better pizza!
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The Ultimate Guide to Call Center Queue Management: Strategies, Tools, and Best Practices
by Nicole Robinson | Published On November 27, 2024
Nobody likes waiting in a queue. Waiting in a call center queue can be just as frustrating as waiting in line at a store.
The outbound dialer is a valuable tool in many contact centers, revolutionizing how businesses manage customer communications. These dialing systems can rapidly connect customer service and sales agents with customers, increasing revenue and reducing agent idle time.
Higher education contact centers are essential in managing communications, providing support, and enhancing the experiences of students, alumni, and staff.
Artificial Intelligence (AI) is emerging as the ultimate investment for call center optimization, promising access to a range of solutions that enhance customer satisfaction, reduce operational costs, and improve productivity.
