Automated messaging has revolutionized customer engagement in countless industries. In the healthcare sector, automated messages help to minimize appointment no-shows, and keep patients informed. In the retail space, automated systems can increase conversions, and help companies reach customers with personalized product recommendations.

The outbound dialer is a valuable tool in many contact centers, revolutionizing how businesses manage customer communications. These dialing systems can rapidly connect customer service and sales agents with customers, increasing revenue and reducing agent idle time.

Markham, ON — We did it! ComputerTalk scoops top honors in the 2024 UC Awards celebration, winning Best Microsoft Contact Center Solution!

Today’s customers expect faster, more efficient, and more convenient experiences when they contact businesses, but they’re not willing to compromise on the security of their data. That’s why it’s so important for organizations to ensure they’re investing in the right approach to making their contact center PCI compliant.

The IVR system is one of the most important tools in any contact center, allowing you to deliver streamlined self-service experiences to customers and manage calls more effectively. In the higher education sector, the right IVR can streamline everything from handling admission requests, to delivering constant support to students.

I’ve been part of the ComputerTalk family since 2015. My journey here has been nothing short of amazing, and I’m excited to share my story with you. I started at ComputerTalk as a summer student, eager to dive into the world of technology. From those early days, I knew this was the place for me. The hands-on experience and the dynamic environment were exactly what I was looking for.

In recent years, the introduction of artificial intelligence into IVR solutions has taken the potential of this technology to the next level.