Since the pandemic many organizations have opted to implement a hybrid work environment where employees have the flexibility to choose when they work in the office. Here are some tips to ensure your contact center is operating efficiently and that your agents feel supported!

Spring is upon us, and that means it’s time for some spring cleaning! This is a great way to refresh, reset, and make sure everything is ready and optimized for the season ahead.

Like many university students, I am not 100% sure on the career path I want to take, but doing People Function Co-op at ComputerTalk has opened the door to a vast variety of possibilities that I did not even know were possible.

It’s no secret that many areas of everyday life and business are becoming increasingly digitized.

It was a fast, very satisfying 11+ years leading to retirement after spending almost 30 years in a large telecom organization, with some shorter terms with hardware and software focused companies similar in size to ComputerTalk.

With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.

ComputerTalk is pleased to announce that we have been scored as a leader against NICE in the Info-Tech Research Group's SoftwareReviews. Continue reading to find out what categories we outperformed NICE in.