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6 Reasons Why You Need Employee Advocacy in Your Contact Center
by Shaundalee Carvalho | Published On July 15, 2022As the front line of communication with your customers, your contact center agents can be thought of as the face of your organization.
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Staff Spotlight: Dave Komaromi
by Dave Komaromi | Published On July 8, 2022It is hard to believe 5 years have flown by and I am deeply rooted in the world of Major Incident Management and Business Continuity Planning at ComputerTalk. After spending 20+ years within the large corporate law firm environment, the shift remains refreshing and challenging.
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The Ultimate Duo: Everything You Need to Know About Enhancing Your Customer Service with a Chatbot or Live Chat
by Erina Suzuki | Published On June 30, 2022To maximize the benefits of Chatbot and Live Chats to achieve your overall customer service goals, you need to understand what they are and each of their benefits.
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What are the Differences Between the 3 Models of Microsoft Teams Contact Center Certification?
by Shaundalee Carvalho | Published On June 27, 2022
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Here Are 5 Ways a Microsoft Teams Certified Contact Center Can Help Your Organization
by Erina Suzuki | Published On June 17, 2022By choosing a Microsoft Teams Certified Contact Center, your organization can expect valuable features and capabilities for better performance and customer experiences.
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The 9 Best Questions to Ask When Evaluating Contact Center Vendors to Avoid Hidden Fees
by Shaundalee Carvalho | Published On June 13, 2022Everyone knows that great customer service is important to any business. Naturally, that means that the contact center you use for customer service is an important decision to make. With so many options out there, and the pressure of knowing your organization’s customer service depends on it, it can be a tough decision. The process can be complicated and time-consuming, so it can be especially disappointing when you think you’ve found the perfect solution, only to realize that there are hidden fees that will make it cost more than expected.
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Find out the 6 best practices you need to be using to handle challenging customers today
by Erina Suzuki | Published On May 31, 2022If you work at a contact center, then you’ve probably encountered angry and frustrated customers from time to time. These customers are even more challenging when they start taking their frustrations out on you. But don’t worry – take this opportunity to transform their negative experience into a positive one! Continue reading to learn 6 effective strategies when you’re handling demanding customers.