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Microsoft Copilot for your Contact Center

If you run a contact center, you know how important it is to respond to customers quickly and accurately.
Extend Teams Functionality with ice Contact Center

In 2020, Microsoft saw a massive spike in Teams usage, increasing by over 785% since July 2019 and surpassing 115 million daily active users.
ice, Teams, and Direct routing

One of the major improvements that Teams made over Skype for Business was the introduction of Direct Routing. In the SFB world, an onprem topology could be connected to the cloud for hybrid voice, but the architecture was complicated,...