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Slice of ice Recap: Getting the Most of Integrating ice with Your CRM

On Wednesday, November 18th, ComputerTalk presented their latest Slice of ice webinar: Getting the Most of Integrating ice with Your CRM. In this session, ComputerTalk’s Product Marketer, Danielle Wong, discussed different CRM systems that ice integrates with, benefits and features...
The 12 ice Contact Center Tips of Christmas

If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty impractical gifts, most of which are loud, inconvenient to take care of, and/or impossible to find the space...
7 Essential Software Integrations for Call Centers

Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.