Great customer service is important to any business. Naturally, that means that the contact center you use for customer service is an important decision to make.

If you work at a contact center, you’ve probably encountered angry and frustrated customers from time to time.

Employee burnout is a major problem in call centers. Learn about the signs and best practices to prevent call center burnout.

In a society heavily impacted by a recent global pandemic, hospitals have been under a strain unlike any seen before in our lifetime. With this and the day-to-day strains of staff shortages and an aging population, the healthcare industry needs all the help it can get. That’s where technology comes in. In addition to the obvious ways that technology can help, like advances in tools for diagnostics and patient care, there are plenty of ways that technology can be of assistance in an administrative or operational capacity. Read on for four operational problems faced by the healthcare industry that technology can help to solve.

Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.

Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their customer service.

The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.