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Microsoft Copilot for your Contact Center

If you run a contact center, you know how important it is to respond to customers quickly and accurately.
Contact centers: Protecting sensitive data with critical security controls

Contact centers continually generate user data through various media channels. Therefore, it is essential for cloud-based contact center providers to establish and maintain industry-standard security controls to support the handling and storage of sensitive information. Maintaining a secure contact center...
7 Reasons You Need Skills-Based Routing in Your Contact Center

Enhance your contact center performance with skills-based routing.