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7 Reasons You Need Skills-Based Routing in Your Contact Center

Enhance your contact center performance with skills-based routing.
Slice of ice Recap: Introducing ice Contact Center 13

On Wednesday, April 17, 2024, ComputerTalk presented our latest version of ice Contact Center, ice 13, in our Slice of ice session.
The Step-by-Step Guide to Agent Scorecards

For something that plays such a massive role in how customer service teams operate, agent scorecards rarely get the spotlight they deserve.