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Slice of ice Recap: Expanding your Contact Center with iceChat

On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help...
How to Meet KPIs and Boost Customer Satisfaction

Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
23 Best Practices for Call Center Quality Assurance

Follow these QA best practices to enhance your call center and improve customer satisfaction.