Contact Center Blog for Customer Experience

BLOGS

IVR Benefits

Increase customer satisfaction by offering personalized call treatment.

Decrease call times.

Improve efficiency and productivity.

Automated speech recognition.

Free up resources through automation.

Increase first contact resolution by routing to the appropriate agent.

Reduce operational costs.

Track and report the journey of every call.

Gain

Automated Speech Recognition

Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.

IVR and Contact Center Continuity

IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.

Outbound IVR

Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus

From Taking Initiative to Leading Change: My Journey at ComputerTalk

by Jean-Nicolas Robitaille | Published On November 20, 2025

Ten years ago, I joined ComputerTalk as a junior project manager, eager to learn and contribute. Looking back, I realize how pivotal that decision was for my career. ComputerTalk provided the perfect environment for growth—one that values trust, collaboration, and innovation.

Full story
“I Wanted a New Challenge” - How I Grew My Career at ComputerTalk

by Raymond Caille | Published On October 24, 2025

Over the years, I've build a rewarding career at ComputerTalk by embracing new challenges and evolving from technical roles to client-focused ones that push me to grow everyday.

Full story
Slice of ice Recap: Unlock Insights with Real-Time Dashboards

by Shaundalee Carvalho | Published On September 19, 2025

On Wednesday, September 10th, ComputerTalk presented our latest Slice of ice webinar on our new real-time dashboards.

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Gobiraj Sivalingam: Leading the Evolution from Hardware to Cloud at ComputerTalk

by Gobiraj Sivalingam | Published On September 17, 2025

I’ve had the privilege of growing my career as a lead engineer while helping guide ComputerTalk through one of the most transformative eras in our history.

Full story
Leo Chan: How I Found My Fit at ComputerTalk

by Leo Chan | Published On August 19, 2025

Whether your interests are in Application Development (AD), Quality Assurance, or Product Engineering, there are many opportunities available at ComputerTalk.

Full story
Jessica Hong: Finding Balance and Growth at ComputerTalk

by Jessica Hong | Published On July 22, 2025

Before joining ComputerTalk, I worked at big tech companies — a great experience that taught me a lot and connected me with amazing people I still keep in touch with.

Full story
Slice of ice Recap: Introducing ice 15

by Shaundalee Carvalho | Published On June 24, 2025

On Wednesday, June 11th, ComputerTalk hosted our latest Slice of ice webinar. During this webinar, our Training and Documentation Specialist, Christina Liu, presented some of the new features and improvements in our latest release.

Full story

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Sample Applications

The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.

We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.

Appointment Scheduler
Auto Attendant
Bill Payment
Billing and Account Inquiry
Call Routing
Check Ordering
Claim Filing and Processing
Credit Card Activation
FAQs
Hear Shift Schedules
Listen to Human Resources Listings
Policy Renewal or Coverage Changes
Traffic Enforcement - Pay Tickets by Phone

Auto Attendant

ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.

Advantage

When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.

Richard Damra: Growth and Development at ComputerTalk

ComputerTalk provides diverse growth opportunities and a supportive team makes the learning process seamless.

Meet ComputerTalk at Enterprise Connect 2025

We’re super excited to share that we’ll be attending Enterprise Connect 2025 this March! As a leading contact center provider, we’re thrilled to join the ultimate event for communication and collaboration technology. Stop by our booth #1230 to discover...

Reflections from Enterprise Connect 2025: Elevating Customer Experience with AI

At Enterprise Connect 2025, the evolving role of AI in customer experience (CX) took center stage. The event highlighted the importance of a holistic CX approach, where AI plays a key role in enhancing customer journeys.

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From Taking Initiative to Leading Change: My Journey at ComputerTalk

Ten years ago, I joined ComputerTalk as a junior project manager, eager to learn and contribute. Looking back, I realize how pivotal that decision was for my career. ComputerTalk provided the perfect environment for growth—one that values trust, collaboration, and...

Dennis Menard: A Look Back at My Career at ComputerTalk

Reflecting on my time at ComputerTalk, I'm proud to have been part of a team that turned bold ideas into real innovation. What kept me here for so long wasn't just the technology, it was the opportunity to solve meaningful...

Ryan Ramoutar: Exploring New Opportunities

Hi, I’m Ryan! I’m thrilled to share a bit about my journey here at ComputerTalk and how my career has evolved over the years. It’s been an exciting ride, filled with opportunities to grow, challenges to overcome, and plenty of...