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Office 365

As a Skype for Business-native platform, ice Contact Center is designed to integrate perfectly with Office 365.

Office 365 is home to the key applications that your organization uses every day. Within Office 365, you store your knowledge, you maximize your productivity and you collaborate with colleagues. As a Skype for Business-native platform, ice Contact Center is designed to integrate perfectly with Office 365.

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Using federation, ice will provide a seamless experience alongside your Office 365 investment. Whether you use ice Contact Center in the cloud or on-premises, the experience will be the same. Maintain your productivity through custom-built ice add-ins, and enable your contact center to provide optimal customer experience.

All your applications are in one place. Elevate them with ice Contact Center, bringing these applications into a single pane of glass. Your platforms have never worked so seamlessly together. Break new ground in customer experience and learn the true power of Office 365.

Native to Skype for Business.

Skype for Business is the communications fabric that ties together your Office 365 deployment. This powerful communications platform enhances productivity through interactions and collaboration. By leveraging this powerful engine, ice Contact Center runs as a Skype for Business native platform. This means that ice is just as intertwined in your Office 365 applications as Skype for Business is. 

Reporting, monitoring, and analytics.

ce Contact Center gathers powerful data about customer interactions that can be used in all areas of your business. By using monitoring and reporting tools, ice collects key customer information and business data about your customers. You can then use Office 365 applications, such as Power BI and Excel, to analyze the data, enabling you to consistently optimize customer experience. 

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Enhancing the Office 365 suite with ice takes your cloud strategy to the next level.

ComputerTalk's ice Contact Center works seamlessly with Office 365 allowing you to create a technology roadmap that makes sense for your business, at your own pace.