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  • ComputerTalk and Tethr Slice of ice Recap – Optimize Your Contact Center with AI Analytics

    by Shaundalee Carvalho | May 12, 2023, 03:40 PM

    On Wednesday, May 3rd, ComputerTalk, in partnership with Tethr, presented our latest Slice of ice webinar, Optimize Your Contact Center with AI Analytics.


  • 6 Software Integrations for Call Centers

    by Erina Suzuki | Mar 10, 2023, 11:40 AM

    Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.


  • How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2

    by Shaundalee Carvalho | Mar 8, 2023, 11:11 AM

    A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.


  • The 12 ice Tips of Christmas

    by Shaundalee Carvalho | Dec 19, 2022, 04:27 PM

    If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty useless gifts. Sure, five gold rings may be nice, but every other gift seems loud, inconvenient to take care of, and/or impossible to find the space for. And really, how many birds does one person need?


  • What are the Differences Between the 3 Models of Microsoft Teams Contact Center Certification?

    by Shaundalee Carvalho | Jun 27, 2022, 11:21 AM

    Everyone knows that Microsoft Teams is a popular tool for organizational communications. It’s often used for internal collaboration, and, in some cases, it’s used for all of an organization’s external communications as well. Microsoft Teams’ cloud voice capabilities, including auto attendant and call queues, are sufficient for organizations that don’t require more complex solutions with business tools and workflows. However, for those that do, that’s where Microsoft Teams certified contact centers come in.


  • LCS to Teams: A History of ice Contact Center with Microsoft

    by Chris Bardon | Nov 18, 2021, 05:52 PM

    From the early 2000s to our Teams Contact Center Certification earlier this year, ComputerTalk has been working alongside Microsoft for a long time to build the best products and integrations that we can for our customers.


  • 10 Ways to Use a Chatbot

    by Shaundalee Carvalho | Jul 23, 2021, 10:59 AM

    Many organizations today are realizing the value of chatbots in their contact centers. Chatbots can reduce wait times by answering questions instantly, help save agents’ time for interactions that require human assistance, and provide 24/7 support, even outside of staffed operating hours. However, many people don’t realize what chatbots are capable of, seeing them only as tools for answering frequently asked questions (FAQs). Chatbot uses extend far beyond FAQs! Read on to see 10 ways you can use a chatbot in your organization.

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