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  • 5 Ways to Spread Love to Your Contact Center Agents This Valentine’s Day

    by Shaundalee Carvalho | Published On February 14, 2024

    Happy Valentine’s Day! On this day of love, we often think about ways we can show love and appreciation to the important people in our lives. But while it may not be your first thought, today is also a great opportunity to think about how we can show love on a larger scale.

  • Staff Spotlight: Shaundalee Carvalho

    by Shaundalee Carvalho | Published On August 31, 2023

    My journey with ComputerTalk began in the fall of 2019. As a recent university grad, I was looking for my first full-time job and came across a Marketing position posted by ComputerTalk to my school’s job search platform. I applied and was soon invited in to interview for a Sales Operations position instead. Even from my first in-person interview, I had a good feeling about the company. The people I spoke to were so friendly and easy to talk to that I already felt like I belonged there.

  • Excellent customer service plays a critical role in any organization's success: here's why and how

    by Erina Suzuki | Published On July 14, 2023

    Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.

  • What is a Contact Center?

    by Erina Suzuki | Published On June 2, 2023

    A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.

  • 6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)

    by Erina Suzuki | Published On September 29, 2022

    Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.

  • Find out the 6 best practices you need to be using to handle challenging customers today

    by Erina Suzuki | Published On May 31, 2022

    If you work at a contact center, then you’ve probably encountered angry and frustrated customers from time to time. These customers are even more challenging when they start taking their frustrations out on you. But don’t worry – take this opportunity to transform their negative experience into a positive one! Continue reading to learn 6 effective strategies when you’re handling demanding customers.

  • Call Center Burnout: A Complete Guide

    by Shaundalee Carvalho | Published On May 20, 2022

    Employee burnout is a major problem in call centers. Learn about the signs and best practices to prevent call center burnout.




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