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  • The 12 ice Tips of Christmas

    by Shaundalee Carvalho | Dec 19, 2022, 04:27 PM

    If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty useless gifts. Sure, five gold rings may be nice, but every other gift seems loud, inconvenient to take care of, and/or impossible to find the space for. And really, how many birds does one person need?

  • 3 Reasons to Enable Multi-Contact Handling in Your Contact Center

    by Shaundalee Carvalho | Nov 21, 2022, 03:20 PM

    Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents. This ultimately increases agent efficiency, which can lead to increases in profitability, customer satisfaction, and customer loyalty. Read on to learn more about multi-contact handling and how it can benefit your organization.




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