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ACD vs IVR in Call Centers: What’s the Difference?

ACD and IVR systems play a key role in many call centers, from retail and banking to hospitals.
21 Best Practices for Designing a Great IVR System

Interactive voice response (IVR) systems can help automate your call center and provide customers with self-service options.
How to Generate IVR Phone Scripts Using ChatGPT

With ChatGPT's assistance, writing IVR scripts has never been easier.