Contact Center Blog

BLOGS

IVR Benefits

Increase customer satisfaction by offering personalized call treatment.

Decrease call times.

Improve efficiency and productivity.

Automated speech recognition.

Free up resources through automation.

Increase first contact resolution by routing to the appropriate agent.

Reduce operational costs.

Track and report the journey of every call.

Gain

Automated Speech Recognition

Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.

IVR and Contact Center Continuity

IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.

Outbound IVR

Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus

How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2

by Shaundalee Carvalho | Mar 8, 2023, 11:11 AM

A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.

Full story
6 Ways the Healthcare Industry Can Take Advantage of Different Communication Technologies

by Shaundalee Carvalho | Dec 5, 2022, 02:00 PM

It’s common knowledge that technological advances are a big deal in healthcare. Advances in medical technology mean that new tools and treatments are constantly being developed and improving the way that patients receive care. But there are also less obvious ways that technology can benefit the healthcare industry.

Full story
Find Out How to Reduce Appointment No-Shows by 85%

by Shaundalee Carvalho | Aug 19, 2021, 06:07 PM

We all forget things every now and then. Sometimes, the consequences are as minor as leaving your house a couple minutes later than planned because you couldn’t remember where you left your keys. But when people forget about appointments, it can result in major inefficiencies for industries such as healthcare.

Full story
ComputerTalk is a Microsoft Impact Awards Finalist!

by Shaundalee Carvalho | Jul 13, 2021, 11:21 AM

ComputerTalk is excited to announce that we have been chosen as one of the finalists for Microsoft Canada’s 2021 Community Response Impact Award!

Full story

TOPICS

SEARCH

ASK US A QUESTION

Q&A Form Loading...

Sample Applications

The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.

We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.

Appointment Scheduler
Auto Attendant
Bill Payment
Billing and Account Inquiry
Call Routing
Check Ordering
Claim Filing and Processing
Credit Card Activation
FAQs
Hear Shift Schedules
Listen to Human Resources Listings
Policy Renewal or Coverage Changes
Traffic Enforcement - Pay Tickets by Phone

Auto Attendant

ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.

Advantage

When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.

How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2

A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.

6 Ways the Healthcare Industry Can Take Advantage of Different Communication Technologies

It’s common knowledge that technological advances are a big deal in healthcare. Advances in medical technology mean that new tools and treatments are constantly being developed and improving the way that patients receive care. But there are also less obvious...

Find Out How to Reduce Appointment No-Shows by 85%