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ice Contact Center modernizes the call center with business application integrations and analytics across all communication channels
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Customize your call center to meet your business needs
ice Contact Center with Microsoft Teams
Expand contact center functionality to subject matter experts in order to foster collaboration and transform your customer experiences.
ice Contact Center with Artificial Intelligence
Take advantage of ice Contact Center’s built-in universal connectors to introduce automation, intelligent routing, and self-service applications.
ice Contact Center + Social Media Integration
Transform customer experiences by proactively resolving customer frustrations on social media.
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Globally Unified
ice Contact Center is a native Microsoft Teams, Skype for Business, and PBX agnostic contact center solution that seamlessly integrates with your current unified communication infrastructure and CRM software.
Teams and ice Contact Center blogs
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ice and Microsoft Teams migration
by Chris Bardon | Published On September 11, 2019
If Microsoft Teams is your organization’s final destination, there are many paths to get there and several resources online that can help guide you through the process. There are factors to consider such as whether or not to use calling plans or direct routing, how and when to migrate Skype for Business users’ meetings, and how to stage upgrades so that users can still collaborate while in different upgrade modes.
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ice, Teams, and Direct routing
by Chris Bardon | Published On October 29, 2019
One of the major improvements that Teams made over Skype for Business was the introduction of Direct Routing. In the SFB world, an onprem topology could be connected to the cloud for hybrid voice, but the architecture was complicated, and there were several restrictions.
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ice and Teams - Better Together
by Chris Bardon | Published On October 23, 2019
The ice Contact Center already has full support for Microsoft Teams. Using the Teams client in conjunction with iceBar not only gives agents advanced call controls, but also screen pop and application integrations, visibility into the state of queues, and specialized and granular state controls that go beyond what Teams offers natively. This made for a great first step, but for organizations that are all in on Teams, we wanted to make the integration tighter and enhance the agent and supervisor experience.
Enable automation and personalization with CRM integration
ice Contact Center + Microsoft Dynamics 365
Optimize the way you communicate with customers through CRM integration. Provide users with updated customer information to provide quick and accurate customer service.
ice Contact Center + Salesforce
Enhance customer experiences by ensuring contact center users are prepared for any interaction.
Increase
customer satisfaction by offering personalized call treatment.
