Skype for Business
As a Skype for Business-native contact center, ice is designed to work seamlessly with Skype for Business.
If you have already invested in Skype for Business, it represents the
communications backbone of your organization. Your users are already familiar
with the experience, making ice the ideal choice for a contact center. ice uses
the Skype for Business client to handle all interactions, meaning that your
agents don’t need to learn a new user interface. This not only saves money on
training costs, but ensures that your contact center is as efficient as