iceSurvey
Design, test, publish, and analyze surveys with ice Contact Center to gain actionable insights and understand customers’ needs across several communication channels
Attract and retain customers by listening and understanding their needs. iceSurvey provides contact center administrators with the power to create surveys for voice, IM, and email using simple, browser-based tools. By listening to customers, your organization can identify the service gaps and make enhancements to your contact center operations.
iceSurvey benefits
Enhance customer experiences
by listening to your customers
Send surveys on multiple
communication channels
Reduce costs through survey
automation
iceSurvey features.
Web
interface for administrating and managing surveys
Dynamically
create surveys from templates
Design, test, publish,
and analyze surveys on
one single platform
Surveys can be
conducted through
voice, IM, and email
Supports
7 distinct styles of questions
Sophisticated
answer-based design logic (if customer answers yes, proceed to this question;
if the customer answers no...)
Multiple
survey specific reports
Deliver voice surveys
during calls, at the
end of calls, or with a
callback
