Leverages mobile device capabilities to enrich the
advantage of key capabilities including secure end-to-end communications,
application backgrounding, push notifications, and conversation history. The
experience is highly customizable and designed to run seamlessly within your
end-to-end communications so customers can confidently interact with the
conversations are stored directly within the app, so customers can quickly and
easily review interaction history, including date, time, and transcript
can multitask while maintaining a conversation to the device, so that the user
can return to the chat with the press of a single button.
using iceWorkflow Designer routing and queuing, mobile users get the same,
familiar ice experience that they expect across all devices.