Leverage mobile device capabilities to enrich the
advantage of key capabilities including secure end-to-end communications,
application backgrounding, push notifications, and conversation history. The
experience is highly customizable and designed to run seamlessly within your
end-to-end communications so customers can confidently interact with the
contact center, providing customers with piece of mind when interacting with your company.
conversations are stored directly within the app, enabling customers to quickly and
easily review interaction history, including date, time, and transcript.
can multitask while maintaining a conversation in the app. Users can return to the chat when they receive a notification that the agent has responded or at any time.
using iceWorkflow Designer routing and queuing, mobile users get the same,
familiar ice experience that they expect across all channels.